Accessibility Assistance

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Access Support Links:


Contact Information:
Access Support Office

George A. Smathers Libraries

8:00am - 5:00pm, Mon-Fri

Phone: (352) 273-2535



Physical Address:

Access Support Office

Smathers Libraries

245 Library West

Gainesville, FL. 32611






Access Support


Our Department

Access Support provides leadership in the development, coordination, and provision of services that ease user access to information resources.  Access Support serves as the central point for distribution and clarification of access and circulation policies and procedures for library user services. Access Support expedites scholarly research within the academic community by lending and borrowing scholarly resources through Interlibrary Loans, by supporting distance learners research needs through Document Delivery services, and by promoting patron driven services through UBorrow and Books on Demand.  Course Reserves make available print and electronic resources selected by faculty to support specified courses for student study.  In addition, Access Support personnel instruct students, faculty, and staff in copyright compliance and obtain copyright permissions for course reserve and interlibrary loan materials.

Our Goals

Goal Concepts for Access Support

  1. Investigate absorbing HSCL document delivery (electronic; not Doc Del) into the workflow of Smathers Interlibrary Loan.  
  2. Collaborate with ALF to prepare for Interlibrary Loan lending directly from the storage facility.  Work with ALF staff to determine workflow and procedures for adding DLLI delivery services and assigning OCLC location code.

Policy, Procedure, Communication, Documentation

  1. Complete documenting department policies and procedures and make them accessible in Access Support file on SharePoint; maintain current procedures and workflows.
  2. Maintain up-to-date content on Access Support, Interlibrary Loan, and Course Reserves Web pages (include hours, staff organization, statistical reports, and unit goals); fully document procedures for Course Reserves and Interlibrary Loans operations in SharePoint.
  3. Develop plan for marketing Access Support services to UF users: begin by creating LibGuides that highlight services available from Course Reserves/Ares and offers copyright best practices; highlights Interlibrary Loan Services, UBorrow initiative and Books on Demand patron driven collection development.
  4. Establish Course Reserves accessibility processes to accommodate patrons with specific needs.

Data Integration

  1. Work with IT, Atlas and OCLC in converting ILLiad log on so that it conforms to UF Shibboleth authentication systems.
  2. Work with IT and UF E-Learning to develop access to Course Reserves (Ares) in Sakai.
  3. Provide support and system update coordination for ILLiad and Ares with HSCL/Borland and Legal Information Center.
  4. Collaborate with Acquisitions to review guidelines for placing orders for items requested through Books on Demand in Coutts Oasis.
  5. Collaborate with Acquisitions to review guidelines and refine processing for ordering materials to fill Course Reserves requests from UF faculty.


  1. Paul McDonough will collaborate with Christine Fruin to contribute copyright training that supports faculty submitting course reserve requests.
  2. Melanie Davis will extend her basic interlibrary loan program for library staff to provide general information about ILL services; she will also create a LibGuide to document the PowerPoint presentation.
  3. Continue cross training Course Reserves and Interlibrary Loan staff in various unit tasks and refine workflows as needed.