Access Support

Access Support provides leadership in the development, coordination and provision of services that facilitate user access to information resources. Access Support serves as the central point for distribution and clarification of policies and procedures for user access services. The unit is comprised of 7.5 FTE who perform lending, borrowing, document delivery, course reserves, and customer service responsibilities. Access Support personnel instruct students, faculty, and staff in copyright compliance and seek copyright permissions for reserve and interlibrary loan materials

Goal Concepts for Access Support

2011/2012

Organization:

Continue cross training staff in unit tasks
Collaborate with SUL in implementing UBorrow and establishing workflow for shipping and receiving items using DLLI courier
Refine workflows in Borrowing, Lending, E-Reserves and Mailroom

Policy, Procedure, Communication, Documentation

Migrate library-wide access support and circulation policies and procedures to Access Support and Circulation Discussion Group SharePoint
Migrate department documents and policies from Access Services LibGuide to SharePoint for Access Support
Maintain up-to-date content on department, ILL and Course Reserves Web pages
Evaluate and update status of blocked patrons and libraries
Collaborate with Finance Services to develop “lost book” invoicing process using ILLiad
Develop plan for marketing Access Support services to UF users

Data Integration

Provide support for integrating ILLiad and Ares workflows with HSCL and Borland
Provide support for ILLiad and Ares workflows for Legal Information Center
Evaluate the usefulness of Ariel and investigate replacing it with Odyssey
Collaborate with Acquisitions to streamline the Books on Demand workflow with vendor system
Investigate the utility of ILLiad Addons ( short-cuts)

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University of Florida

George A. Smathers Libraries

Access Support