InfoPoint Satisfaction Survey
How many semesters have you volunteered on the Information Point?

Response
Count
view comment
 24 

answered question  24 

skipped question  0 
On a scale of 1 to 5, how would you rate trainings?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I was able to attend all or most of the training sessions at least once.4.2% (1)8.3% (2)8.3% (2)25.0% (6)54.2% (13)24 
I have found the trainings to be relevant to the questions and transactions I perform at the Information Point.0.0% (0)0.0% (0)8.3% (2)45.8% (11)45.8% (11)24 
I would like the opportunity to attend the same trainings each semester.4.2% (1)29.2% (7)37.5% (9)16.7% (4)12.5% (3)24 
I feel there are too many trainings offered.25.0% (6)41.7% (10)16.7% (4)16.7% (4)0.0% (0)24 

answered question  24 

skipped question  0 
On a scale of 1 to 5 how would you rate scheduling?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I was able to get a shift that worked for me.4.2% (1)4.2% (1)8.3% (2)25.0% (6)58.3% (14)24 
I would like to have more hours on the desk each week.37.5% (9)12.5% (3)41.7% (10)4.2% (1)4.2% (1)24 
I would like to have fewer hours on the desk each week.16.7% (4)20.8% (5)45.8% (11)8.3% (2)8.3% (2)24 
I am interested in splitting my hours on the desk among different days of the week.13.0% (3)17.4% (4)52.2% (12)13.0% (3)4.3% (1)23 

answered question  24 

skipped question  0 
On a scale of 1 to 5, how would you rate trades?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I am aware of how to request trades using the Email Distribution List.0.0% (0)8.3% (2)4.2% (1)25.0% (6)62.5% (15)24 
I have had to request trades using the Email Distribution List.20.8% (5)8.3% (2)16.7% (4)16.7% (4)37.5% (9)24 
I found it easy to get someone to trade with me/cover a shift using the Email Distribution List.4.2% (1)4.2% (1)45.8% (11)25.0% (6)20.8% (5)24 
I feel making trades this way is effective and timely.4.2% (1)0.0% (0)20.8% (5)45.8% (11)29.2% (7)24 
I feel my trade requests are ignored when using the Email Distribution List.25.0% (6)12.5% (3)45.8% (11)12.5% (3)4.2% (1)24 

answered question  24 

skipped question  0 
On a scale of 1 to 5, how would you rate meetings?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I have attended all or most of the Information Point Team Meetings.16.7% (4)12.5% (3)8.3% (2)33.3% (8)29.2% (7)24 
I feel the meetings are a useful way to communicate about the Information Point.0.0% (0)8.3% (2)33.3% (8)33.3% (8)25.0% (6)24 
I feel we should continue having Team Meetings.0.0% (0)0.0% (0)20.8% (5)45.8% (11)33.3% (8)24 
I feel having a meeting once a month is an appropriate schedule.4.2% (1)20.8% (5)41.7% (10)16.7% (4)16.7% (4)24 

answered question  24 

skipped question  0 
On a scale of 1 to 5, how would you rate the website?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I have used the Information Point website.0.0% (0)8.7% (2)8.7% (2)17.4% (4)65.2% (15)23 
I feel the website is organized in an effective way.0.0% (0)0.0% (0)21.7% (5)26.1% (6)52.2% (12)23 
I feel the resources I need are located on the Information Point website.0.0% (0)8.7% (2)13.0% (3)26.1% (6)52.2% (12)23 
I feel we should keep the website available for use.0.0% (0)0.0% (0)13.0% (3)17.4% (4)69.6% (16)23 

answered question  23 

skipped question  1 
On a scale of 1 to 5, how would you rate the blog?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I read the Information Point blog regularly.17.4% (4)26.1% (6)0.0% (0)26.1% (6)30.4% (7)23 
I feel the blog is an effective way to communicate information to the Information Specialists.4.3% (1)8.7% (2)26.1% (6)21.7% (5)39.1% (9)23 
I feel we should keep the blog available for use.0.0% (0)0.0% (0)21.7% (5)26.1% (6)52.2% (12)23 

answered question  23 

skipped question  1 
On a scale of 1 to 5, how would you rate the BBS?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I have used the Library BBS.34.8% (8)8.7% (2)8.7% (2)21.7% (5)26.1% (6)23 
I may use the Library BBS in the future.0.0% (0)17.4% (4)39.1% (9)26.1% (6)17.4% (4)23 
I think we should keep the Library BBS Information Point Forum available for use.4.3% (1)21.7% (5)56.5% (13)8.7% (2)8.7% (2)23 

answered question  23 

skipped question  1 
On a scale of 1 to 5, how would you rate the email distribution list?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I read emails coming to me on the Information Specialists Email distribution list.0.0% (0)0.0% (0)8.7% (2)26.1% (6)65.2% (15)23 
I think the email distribution list is an effective means of communication for the Information Specialists.0.0% (0)0.0% (0)13.0% (3)21.7% (5)65.2% (15)23 
I feel I get too many emails via the email distribution list.17.4% (4)34.8% (8)21.7% (5)13.0% (3)13.0% (3)23 
I think we should keep the email distribution list available for use.0.0% (0)4.3% (1)8.7% (2)13.0% (3)73.9% (17)23 

answered question  23 

skipped question  1 
On a scale of 1 to 5, how would you rate working with the circulation staff?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I feel I have a good working relationship with the circulation staff.0.0% (0)4.2% (1)8.3% (2)29.2% (7)58.3% (14)24 
I feel I have a good working relationship with the circulation student assistants.0.0% (0)4.3% (1)17.4% (4)21.7% (5)56.5% (13)23 
I am able to ask the circulation staff/students for assistance when needed.0.0% (0)4.2% (1)12.5% (3)25.0% (6)58.3% (14)24 
There is always at least one circulation staff member on the desk during my shift.4.2% (1)4.2% (1)12.5% (3)20.8% (5)58.3% (14)24 

answered question  24 

skipped question  0 
On a scale of 1 to 5, how would you rate the desk?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
I have all the handouts I need readily available at the desk.0.0% (0)8.3% (2)4.2% (1)33.3% (8)54.2% (13)24 
I have all the office supplies I need readily available at the desk.4.2% (1)4.2% (1)12.5% (3)50.0% (12)29.2% (7)24 
When materials run low, I am able to quickly get refills or replacements.0.0% (0)8.3% (2)33.3% (8)25.0% (6)33.3% (8)24 
The physical placement of the computer and its peripherals is effective.25.0% (6)33.3% (8)8.3% (2)25.0% (6)8.3% (2)24 
I think having the Information Point at the eastern-most position on the desk is effective.4.2% (1)16.7% (4)25.0% (6)37.5% (9)16.7% (4)24 

answered question  24 

skipped question  0 
On a scale of 1 to 5, how would you rate your satisfaction working InfoPoint?

1-Strongly Disagree2-Somewhat Disagree3-Uncertain/ Neutral4-Somewhat Agree5-Strongly AgreeResponse
Count
Working on the Information Point gives me a sense of accomplishment.0.0% (0)8.3% (2)12.5% (3)54.2% (13)25.0% (6)24 
Work on the Information Point meets or exceeds my expectations.0.0% (0)8.3% (2)25.0% (6)41.7% (10)25.0% (6)24 
Working on the Information Point makes my job more stressful.41.7% (10)20.8% (5)20.8% (5)16.7% (4)0.0% (0)24 
I enjoy the types of patron interaction I experience while on the Information Point.0.0% (0)0.0% (0)16.7% (4)45.8% (11)37.5% (9)24 
I would recommend volunteering on the Information Point to my colleagues.0.0% (0)0.0% (0)4.2% (1)50.0% (12)45.8% (11)24 

answered question  24 

skipped question  0 
What do you think is the biggest benefit of working on the Information Point for you as a volunteer?

Response
Count
view comment
 16 

answered question  16 

skipped question  8 
What do you think could be done to improve the Information Point for volunteers?

Response
Count
view comment
 14 

answered question  14 

skipped question  10 
What do you think could be done to improve the Information Point for patrons?

Response
Count
view comment
 15 

answered question  15 

skipped question  9 
What other suggestions do you have for the Information Point?

Response
Count
view comment
 10 

answered question  10 

skipped question  14