Starting Monday, July 2, 2007 we will all be recording daily statistics for one year. Every patron interaction that is not automatically captured will be recorded. (This just means if the interaction is already recorded, e.g. checking out a book is recorded in Aleph automatically, you do not have to record it on the forms below.) Everyone will be keeping statistics, including our Student Assistants.
Each patron question will be tallied as either a Reference Question or Other Question. Reference Questions are defined as questions that require "knowledge, interpretation, or instruction in the use of one or more information sources." Click here for more details about the difference between a Reference question and other questions.
Statistics must be tabulated weekly. When you leave for your weekend, please turn in all your statistics to Angela's mailbox. Any statistics not received by the following Wednesday will not be counted.
Different units have different kinds of patron interactions, so to try to make it clear for everyone I have separated out the units and have provided links to the statistics forms for each unit. If you have any questions, please contact Angela, Lori, or your supervisor for clarification.
Circulation
You have two forms:
- The Circulation Desk Statistics form will be placed at each of the circulation computers on Sunday morning and will be in place for an entire week and is for recording all patron questions you get while on the desk. This form is turned in to Angela at the end of the week.
- The Individual Daily Statistics form will be used by all circulation staff while they are not on the circ desk. This form is used for an entire week at a time and is for recording all patron questions you get while not on the desk. This form is turned in to Angela at the end of the week.
ILL & Reserves
You have one form:
- The Individual Daily Statistics form will be used by all ILL and Reserves staff. This form is used for an entire week at a time and is for recording all patron questions you get. If you do have a shift on the Information Point or the Circulation Desk you will have a separate statistics form while on the desk. This form is turned in to Angela at the end of the week.
Stacks Maintenance
You have three possible forms:
- The Stacks Individual Daily Statistics form will be used by all Stacks staff who do reshelving. Each form is used for only one day. On your form you keep track of all patron questions and also all browse statistics. Note: There are several different categories of browse items to track. These forms will be turned in to Jun or his designee daily.
- The Stacks Maintenance Statistics Master form will be used by Jun or his designee to tabulate all the browse statistics and all the patron questions for the week that were collected on the Daily forms. This will be the form turned in to Angela at the end of the week.
- For any Stacks staff who do not do reshelving in Library West, you will use the Individual Daily Statistics form which only tracks patron questions (no browse statistics). This form is used for an entire week and is turned in to Angela at the end of the week.
Information Point
You have one form:
- Everyone serving on the Information Point will use the same Circulation Desk Statistics form that Circulation uses .
All forms are available in labeled bins beneath the mailboxes in Access Services.
