COURTESY IN OUR WORKPLACE

 

·        Respect each other

·        Be flexible

·        Give feedback

·        Listen and be open to the unexpected

·        Think a moment before you act

·        Give recognition for a job well done

·        Remember to say "Thank you"

·        Acknowledge co-workers - say "Hi"

·        Share news and humor

·        Be aware of your voice level

·        Pay attention to the small details

·        Don't pass on problems you can easily resolve

·        Go the extra mile to assist non-RS staff and users

·        Discuss personal or public issues or work suggestions in private

·        Don't spend an excessive amount of time discussing personal life at work

·        Leave initialed note when leaving something on co-workers desk

·        Leave initialed note when borrowing booktrucks and other items

·        Be aware of the workloads of other staff

·        Minimize interruptions to others

·        Ask "May I interrupt you?" or "Is this a convenient time for a question?"

·        Remember: just because it's a priority for you doesn't mean it's a priority for others

·        Do to others what you would have them do to you

·        As much as possible, respond promptly to requests and questions

·        Don't replace personal contact with e-mail

·        Don't be afraid to make preferences known (e-mail, personal contact, etc.)

·        Acknowledge and respond to job-related e-mails

·        Be careful about forwarding private e-mails to new audiences: consider whether or not you need to check with e-mail sender first

Courtesy list written in response to a recommendation of the Communications Working Group – see http://web.uflib.ufl.edu/rs/rsd/Communicationsr.html.                      

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Prepared by: Betsy Simpson, September 14, 2001