COURTESY IN OUR WORKPLACE
· Respect each other
· Be flexible
· Give feedback
· Listen and be open to the unexpected
· Think a moment before you act
· Give recognition for a job well done
· Remember to say "Thank you"
· Acknowledge co-workers - say "Hi"
· Share news and humor
· Be aware of your voice level
· Pay attention to the small details
· Don't pass on problems you can easily resolve
· Go the extra mile to assist non-RS staff and users
· Discuss personal or public issues or work suggestions in private
· Don't spend an excessive amount of time discussing personal life at work
· Leave initialed note when leaving something on co-workers desk
· Leave initialed note when borrowing booktrucks and other items
· Be aware of the workloads of other staff
· Minimize interruptions to others
· Ask "May I interrupt you?" or "Is this a convenient time for a question?"
· Remember: just because it's a priority for you doesn't mean it's a priority for others
· Do to others what you would have them do to you
· As much as possible, respond promptly to requests and questions
· Don't replace personal contact with e-mail
· Don't be afraid to make preferences known (e-mail, personal contact, etc.)
· Acknowledge and respond to job-related e-mails
· Be careful about forwarding private e-mails to new audiences: consider whether or not you need to check with e-mail sender first
Courtesy list written in response to a recommendation of the Communications Working Group see http://web.uflib.ufl.edu/rs/rsd/Communicationsr.html.
Prepared by: Betsy Simpson, September 14, 2001