·         Provide 5 star, user-centered service that directs all staff activity toward delivering resources and services to patrons when and where they are needed, at the appropriate intellectual level and in the format desired. 

1. Improve access to electronic, digital, and print information, specifically:

• Create and compile additional guides to the library’s collections (as handouts and as web pages)

• Create a CM Dept Web Team to coordinate and encourage web activities for the Dept and to serve as a resource for members of the department

• Selectors will plan additional specialized bibliographic seminars for classes

     2.    Improve efficiency in selection, ordering and acquiring materials to get books and other resources to the users in a more timely manner, specifically:

• Implement the new Library Management Service, Aleph, provide training for the CM Order Unit, and train all staff to search the catalogs.  

• Provide training for selectors to access/understand order records and other information needed to monitor their individual fund codes.

• Determine ways the data in Aleph can be compiled for collection analysis, and  begin using the data to make purchasing decisions that are in line with user needs. 

• Initiate and evaluate a pilot project of online selection of firm orders via the Yankee database, GOBI.

• Begin using NetLibrary to order individual e-books as needed, and study implications of ordering online. 

• Work with Resource Services to address issues related to ordering deadlines, encumbrances left over at the end of the fiscal year and ways to carry over funds.

        3.   Document policies and procedures for print collection transfer/reclassification projects  that may occur in the future;  With these guidelines and the experience gained in the Dewey Reclassification Project, continue to review selected collections and make storage, discard, or preservation decisions.

       4.  Develop a user survey/surveys regarding library collection needs/satisfaction that selectors can adapt to their own needs and distribute to faculty and graduate students in each academic department (at the beginning of the fall semester or near the end of the academic year).

 ·         Increase staff participation within the library and throughout the University. 

1. Initiate a departmental team to work together to oversee creation and maintenance of webpages for the CM Department and also subject pages, suggesting new pages as needed and the appropriate person to create that page.  (also mentioned above; which is best category for this?)

2. Create additional ways to improve relations/collaborations with the faculty in departments on campus.

3. Work to place more CM Dept staff on library and university committees.

4. Initiate a departmental team to work together and with representatives from other library departments to update policies/procedures in the CM Manual.

5. Create opportunities for and encourage CM staff to initiate demonstration/training/updating sessions on online databases for library staff.

6. Work with Library Personnel to reinstate seminar/bag lunch series and invite faculty and grad students to participate as guest speakers to discuss their on-going research

·         Actively promote library services, accomplishments and benefits to the UF community using effective communication techniques and innovative marketing strategies.

1. Revise and expand the CM Dept Web pages to improve website ease of use by reformatting using Front Page 2002 for consistency, updating text, providing links to departmental/library policies, and adding more subject pages, including pathfinders for specific kinds of questions frequently encountered (e.g. “Historical Statistics,” “Historical Newspapers”).  

2. Work with Resource Services and Systems to catalog and monitor use of these online subject guides/pathfinders.

3. Create a brochure for the CM Department similar to ones developed for ILL and the  Gifts & Exchange Program to explain the functions of the unit.

4. Create or update selection policy statements and link to subject web pages.

5. Promote greater emphasis on communicating with/mentoring Grad Students (initiate/continue orientations, offer assistance when they begin research for a thesis or dissertation, invite them as guest lecturers for library staff seminars/brown bag luncheons.) 

6. Compile an email memo to faculty and grad students once or twice a semester to detail new products, online services, etc.  Selectors could adapt this memo to their specific needs and email directly to their faculty/grad students. 

7.  Work with selectors and Special Collections to plan and develop exhibits for the Library West exhibit case that would be of interest to faculty and students.

·         Implement activities to manage and review the collections:

1. Dewey Biographies Reclassification/Access/Preservation Project

2.  Review print serial subscriptions for cancellation and/or migration to online access where appropriate;  cancel subscriptions equaling approximately 5-15% of total serials funding.