February 21, 2006
Present: Trudi DiTrolio, Vernon Kisling, Kathryn Kennedy, Chelsea Dinsmore, Elaine Needelman, Michelle Foss, Paul Wartenberg
Trudi opened the meeting with the email from Jennifer Blades regarding the creation of a customer services skills workshop for the libraries. She plans to send a detailed outline of the curriculum in April or May and then hold two sessions in June and two in July. She does not feel that electronic communication skills can be included in the sessions due to time constraints. The group agreed that this sounded reasonable, pending the firming up of the move dates, at which point we could move the sessions out of June, if they seemed unreasonable. Also, electronic communication skills classes are already taught at the Stadium and interested parties can be referred to those.
A discussion of the history of the 5-Star service phrase at the libraries followed with the point being made that there is not a libraries wide definition of what those five stars are. However, examples of how some departments have interpreted the idea were offered up.
The idea of greater library wide involvement in orientating and training new library staff—particularly OPS and student workers—was brought to the table from an MSL staff meeting. The committee suggested that each department might give an annual orientation/refresher session (or two), in the manner of the ILL sessions currently being offered on the basics of the various departments and units.
It was mentioned the Tom puts all training sessions and workshops up on the staff webpage.
The E.Q. and facilitation workshops are about booked-up and additional sections may be added.
Trudi is still looking into possibilities for writing and research workshops.
CPR training is dependent on Trudi finding people willing to become certified as instructors and then come back the libraries and teach the course. Trudi is looking for volunteers.
Also noted was an interest in general safety courses: emergency procedure in the libraries; self-defense courses; general medical information. The idea that it might be awfully handy to have a couple of people in each library with slightly more advanced medical training was brought up.
Technology training is having to wait until the changes happening to the computer challenge series are finished. Then we will be able to review their priorities against our competency ideas and decide whether we need to develop our own series.
Once these questions are answered—we should have a curriculum set.
Submitted by Trudi Di Trolio, Chair, Staff Development Committee