Real World Reference

The Reference Interview

Stages of the Reference Encounter

Ready Reference

Provide Answers or Sources?

The Reference Athlete

Patron Satisfaction

Life on the Front Line

Time: The Fourth Dimension

Catching a Plane

Lead the Patron; Don’t be Led

Avoiding the Wild Goose Chase

Never Make Assumptions: Ask and Listen

Think in Terms of Subjects

The Guessing Game

Sources

Reference Networking

Teach a Man to Fish

Googling

Bucket Seats or the Sunroof?

I’m not a Lawyer: Medical and Legal Questions

Courage Under Fire

Review of Reference Phrases

The Ol’ Ball Game