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   Library  # #  Request Forms   # #  Problem Report -- Access

E-Journal Access Problem Report

If you are having difficulty connecting to an E-Journal, please provide us with as much information as you can on the form below. While there are a number of questions asked, it shouldn't take long to complete.

Alert! A number of journals are listed in the Library Catalog and/or E-Journal Locator as "Freely Accessible" or "Open Access". A publisher may change this free access without warning to begin limiting access to some/all content they provide. Please report these discoveries. The UF Libraries will investigate all reports but may not be able to actually restore access.

1. Which E-Journal are you having problems with?
2. Have you successfully connected to full text of this E-Journal in the past from your current workstation?
Yes No
If YES, first check for known problems. If not listed there, the journal service may only be temporarily inaccessible (due to network problems, etc.) Please try back shortly before reporting. Or you may contact a campus library and ask staff to see if they are able to connect.
3. Briefly describe the problem
Paraphrase or copy/paste an error message you saw, etc.
Include specific article volume/issue/pages if possible.
4. How are you connecting?
   Who is your Internet Service Provider (ISP)?
Enter other ISP Name: (AOL, BellSouth, Cox, etc.)
5. Where are you located?
  Name of your UF Campus building, city you are in, etc.
6. Check Your IP, Browser, and Operating System Information. Please Select/Copy/Paste the information from that page in the box below (if possible). These details are often important for diagnosing connection problems.

7. Any other information you think we might use to help you solve the problem?
Your Name:

Library Number on Gator-1 UF ID: (14 digits beginning with 200...)

Your e-mail address:

Your phone:

What UF Library do you use most often?


Reports may be submitted anytime; however, at this time they will generally only be monitored and responded to between 8am-5pm, Monday-Friday.
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