Getting Help

Contact Our Staff with Your Problem
For problems that need an immediate solution, our public service staff can help in most situations. Public service desks for both reference and circulation are staffed at various times of the day to answer your questions. Check the schedule.

• Public service telephone numbers
• Department telephone and fax numbers
• Staff telephone numbers

Chat Online With a Librarian
Use our instant messaging service to get immediate online help.

Email a Question or Comment
For problems that do not need an immediate solution, you can email our staff.

• Submit a question using an online form
• Submit a question using your own email account
• Staff email addresses

Other Online Help
For help in using this website and other library services and features, try the Just Getting Started section. It has dozens of tips on using the libraries and conducting your research.

UF Libraries Catalog Problems

• Requesting an item
• Searching help
• Reporting problems

Remote Access Problems
The UF Computing Help Desk can help with configuring your computer and connecting through Gatorlink or through a VPN. The Network Services office also provides online information about configuring your laptop computer for wireless connection in the libraries.

For solutions to problems connecting to library databases and other services from off-campus check our Guide for Off-Campus Access, contact a librarian, or report the problem using our online form.