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Project & Programming Requests - Library Information Technology


Looking to begin a project with an IT component? 

Project & Programming Requests may include:
  • Modification to an application that was written by Library IT
  • Help with upgrading or enhancing existing library systems
  • New reports or changes to existing Library IT provided reports
  • Data from Library IT system (such as reports from Aleph)
  • Assistance from Library IT as you explore the technical aspects of an upcoming project
  • Library IT advisement prior to purchasing any technology resources that require integration with existing systems

To Begin

  1. Start by logging in to Grover
  2. Depending on the type of request needed, choose the type of request
    • Request IT Services
      • New reports or changes to existing Library IT provided reports
      • Data from Library IT system (such as reports from Aleph)
    • Request Hardware or Software
      • Assistance from Library IT as you explore the technical aspects of an upcoming project
      • Library IT advisement prior to purchasing any technology resources that require integration with existing systems
    • Request Programming   
      • Modification to an application that was written by Library IT
      • Help with upgrading or enhancing existing library systems
What's Next?
After we receive your request, IT will do an initial evaluation and may contact your for more information.  IT will then determine if your request should be classified as a standard work or report request or as a project, and assign it to the appropriate area.  Work and report requests usually have a fairly short turn-over time, whereas project requests tend to take longer to process. A complete evaluation of a project request will be performed and, if approved, a determination will be made on the subsequent course of action. This process may take a while to complete and you will be periodically informed about progress.