Liaisons Boot Camp
type training would be offered on a regular interval (quarterly?) with 2 or
3 hour sessions each day for a week to complete the following (possibly
morning and afternoon sessions dependant upon participation).
would be broken down into 30 minute to 1 hour sub-sessions so liaisons
could attend for only necessary materials.
size would be limited to 5-10 per session (depending on the number of
hands-on machines available).
require 5-10 workstations to be accessed for hands-on exercises.
- In addition to this intensive week of training offered quarterly, monthly sessions will be offered in the more advanced areas.
- I’m a
Liaison, now what?
(As defined by the Systems
Liaison Program Description at http://web.uflib.ufl.edu/libsys/mmm/LiaisonPrgmDescript.htm)
basic local computer support within each Library unit
- Give work credit to
people who perform computer support work, even when that is not the
major portion of their job assignment
speed of response for Information Technology (IT) related problems
tiered support, so that basic problems are handled locally, while more
complicated problems are escalated to be handled by the Systems
available resources to need
- ensure that people get
full credit for the computer support work they do
the speed of response to problems
to submit Syshelp?
do I have to do this?
the Dell website
goes on Staff machine?
goes on Public machine?
from an image*
can I find help?
available – Liaisons “How To”
Expert exchange, etc.
- Administrative Tasks
- Active Ports
- Equipment Inventory
- Mac Addresses
Liaisons Review Process
order to meet the highlighted goals and expectations of the Liaisons Program, I
am proposing a quarterly liaison review.
This would be an informal performance review conducted by myself and
other Systems staff members to evaluate how those staff members designated as
liaisons are meeting the goals and expectations of the program. This review would be submitted to both the
liaison and his/her supervisor. The
intent would also be to provide the supervisor with a measure of how staff
members are meeting their job duty requirements.
of Syshelps this quarter
(not eval. criteria, but for info purposes only)
equipment/port records provided
Draft Training Schedule