Liaisons Boot Camp

(Draft)

• Orientation type training would be offered on a regular interval (quarterly?) with 2 or 3 hour sessions each day for a week to complete the following (possibly morning and afternoon sessions dependant upon participation).
• Schedule would be broken down into 30 minute to 1 hour sub-sessions so liaisons could attend for only necessary materials.
• Class size would be limited to 5-10 per session (depending on the number of hands-on machines available).
• Would require 5-10 workstations to be accessed for hands-on exercises.
• In addition to this intensive week of training offered quarterly, monthly sessions will be offered in the more advanced areas.

Sessions

• I’m a Liaison, now what?
  (As defined by the Systems Liaison Program Description at http://web.uflib.ufl.edu/libsys/mmm/LiaisonPrgmDescript.htm)
• Expectations
• Provide basic local computer support within each Library unit
• Give work credit to people who perform computer support work, even when that is not the major portion of their job assignment
• Increase speed of response for Information Technology (IT) related problems
• Provide tiered support, so that basic problems are handled locally, while more complicated problems are escalated to be handled by the Systems Department
• Goals
• match available resources to need
• ensure that people get full credit for the computer support work they do
• increase the speed of response to problems
• How to submit Syshelp?
• Why do I have to do this?
• Process Flowchart

http://web.uflib.ufl.edu/libsys/SyshelpFChart.html

• Formatting*
• Installing Windows*
• Updates
• Drivers*
• Finding Drivers
• Navigating the Dell website
• Configuring Network Settings*
• Installing Applications*
• Anti-virus Software
• What goes on Staff machine?
• Office 2003
• PrintKey
• Firefox
• Acrobat Reader
• FreeZip
• What goes on Public machine?
• Office 2003
• PrintKey
• Firefox
• Acrobat Reader
• ReadPlease!
• Freezip
• Directory Structures
• Security
• Passwords
• Screensavers
• Installing Printers*
• Hardware
• POST order
• Dissecting the computer
• Motherboard
• Processor
• RAM
• HD
• PCI Devices
• BIOS
• Setting boot order
• Setting passwords
• LAN/WAN configuration
• Topology map
• Public:
• Installing from an image*
• Ready, Stand-by machines*
• Verify Patron Testing
• Where can I find help?
• Peers
• Documentation available – Liaisons “How To”
• Bulletin Board
• Google, Expert exchange, etc.
• Administrative Tasks
• Active Ports list
• Equipment Inventory
• Mac Addresses

Others

Troubleshooting Aleph

*Hands-on Exercises.

Liaisons Review Process

In order to meet the highlighted goals and expectations of the Liaisons Program, I am proposing a quarterly liaison review. This would be an informal performance review conducted by myself and other Systems staff members to evaluate how those staff members designated as liaisons are meeting the goals and expectations of the program. This review would be submitted to both the liaison and his/her supervisor. The intent would also be to provide the supervisor with a measure of how staff members are meeting their job duty requirements.

Liaisons Expectations

• Number of Syshelps this quarter
  (not eval. criteria, but for info purposes only)
• Syshelp procedures followed
• Accurate equipment/port records provided

Draft Training Schedule