MMM Minutes 10/15/98

Minutes of Smathers
Middle Manager's Meeting
October 15, 1998

Present: Rich Bennett, Suzanne Brown, Tom Cetwinski, Gary Cornwell, Robena Cornwell, Carol Drum, Martha Hruska, John Ingram, Barry Hartigan, Tom Minton, Richard Phillips, Rob Roberts

NERDC Computer ID/Passwords
  1. Bill Covey has compiled an explanatory definition on what constitutes an ID/Password combination for accessing NERDC via the mainframe.
  2. This informative post will be available on the Systems web page in the LiAison Confidential! section.
Outlook Mail Client Conversion
  1. Library Staff need to be using Microsoft Outlook as their mail client instead of Exchange.
  2. Outlook comes as part of Office'97 & sits on the desktop.
  3. It should be downloaded from the Microsoft web site.
  4. There's no compelling advantage in choosing Office'98 over Office'97: it's smoother to sort mail, the options are arranged more logically - but, Office'98 is developmental and any advancements would be made to it.
New Email Server
  1. The change to a new mail server has not occurred yet. Should be happening sometime this week.
  2. Compaq is no longer the vendor, we've switched over to Dell.
  3. The mail server name will remain SmathersNT2.
  4. It will be upgraded to the 5.5 version of the Exchange server.
  5. It will have a more capable hardware system - it's specifically designed to be a server, unlike one we're using now.
  6. New features: security patches, web interface. Should perform more smoothly with less delay.
Email Filtering
  1. Email filtering of work stations has expanded from MSL to West & Education.
  2. We supply the IP addresses of the mail clients to be filtered. If the address changes, we are not notified. When we realize the filter has failed, we'll get the new address and change it on the list.
  3. Yahoo & Hotmail should be filtered soon.
  4. We are only limiting the email function of these clients, not the rest of their capabilities. This way of filtering is just about the best way to get it done.
  5. The filtering of email on the MSL work stations has made a big difference. Lines are much longer at the email terminals. The filtering is working.
SUS Systems Heads at FCLA
  1. The first meeting of the SUS Systems Heads was at Central Florida University in September.
  2. The October meeting was hosted by FCLA & NERDC at FCLA last Monday.
  3. Most of representatives were from Gainesville - including the Law School - as well as Central Florida and West Florida.
  4. Discussion was dominated by details of problems found with ATM's, network cards & the slowness of WebLuis.
  5. The hypothesis that WebLuis slowness is due to the engine warning lights is not likely - more apt to be due to system load. There is an IBM protocol, APPC, that doesn't like delay on one side produced by load. An IBM consultant is scheduled to come in and investigate.
  6. Another topic of discussion was the use of local work station clients for tech services, getting away from the mainframe.
  7. The chancellor of SUS, Herbert, asked for an estimation of the cost to get the entire SUS system automated. Estimate was in the $10-15 million range.
  8. Herbert will include this estimate in the budget to go before the Board of Regents.
  9. If the money is approved, the automated system will be purchased. It is unknown if it will actually be a better system than the one we have.
  10. FCLA is going to bid the development. They are worried that the new system may freeze them out.
  11. How long would it take to get such a system modernized? A generous estimate would be a year.
  12. In the meantime, FCLA is still trying to fix current problems: speed & inconsistency in search results.
  13. FCLA needs to see specific, detailed examples of delays due to system overload. Need to know if a load is placed on the system at a specific time of day.
  14. The liaisons will try simultaneous access of the system today in the classroom to see if they get any slowness or error messages.
  15. Need to provide FCLA with where, when & what occurred - crashes with WebLuis, Java Script errors, log-in problems, etc. Would want to include date, WSID & browser used.
  16. Liaisons that collect incidents of these problems can send them to SYSHELP - where they will be forwarded to FCLA.
Maintenance of Information Resource Inventories
  1. We've been experiencing the disappearance of software manuals and lower-budget hardware devices: a soundcard awaiting installation mysteriously disappeared and in one department a replacement modem was ordered simply because the one that had been there turned up missing.
  2. People are getting more casual in their stewardship of non-decaled equipment.
  3. We are really hoping it doesn't get to the point where we have to develop additional paperwork in order to keep track of the equipment.
Dorm Access
  1. The dorms on campus have been having difficulty accessing information from the FCLA menu.
  2. The dorms use private IP's . Private IP's are designed by the Internet so that nothing outside can get in - a NAT (network addition translator) has to be used to turn the IP public so the information will come in.
  3. FCLA does not go through the commodity Internet POP, it has to go through the FCLA POP. Using a NAT box on it does not work.
  4. If this situation is occurring in the same manner as it has been in Room 100, the private IP address only affects First Search. Cambridge & Eureka work just fine.
  5. Jana Edwards has been in contact with the dorms. Will have her check to see if it is just First Search that cannot be accessed.
  6. NERDC though the NAT box would correct the problem. More than likely the problem is related to the private IP problem.
Multiple Printing Problems
  1. Education reports discrepancy in the number of actual pages that are printed vs. the number of pages for which a patron pays. Recently a patron was charged for 12 copies & only got 8.
  2. The confusion seems to stem from the print station itself - it can't manage multiple copies.
  3. Seems more logical to print one copy out then make xerox copies of the rest.
  4. Should they disable the multiple copy feature at the print stations? Will pass the problem along to Xerox.

Back to the Systems Homepage

Last updated February 17, 2000
by Debra Harris