February 22, 2005
LibQUAL+® survey will measure libraries’ service quality
On March 16, the George A. Smathers Libraries will send out a survey called LibQUAL+®, which measures library users’ perceptions of service quality and identifies gaps between desired, perceived and minimum expectations of service. The survey will be sent by e-mail to a randomly selected group of faculty and students and requires approximately ten minutes to complete.
Recipients will be notified on March 8 if they have been selected to take the survey. Responses are confidential and no identifying links between responses and respondents will be retained.More information about the survey can be found on the libraries’ Web site: http://www.uflib.ufl.edu/admin/libqual/libqual.htm
Faculty and students who receive the surveys are requested to complete and send back by March 31.
