Request for Refunds
Requests for the library to refund charges must be received on the Request For Refund form within 90 days of the billing date. Verbal requests do not protect your rights under this time limitation. Requests must contain the borrower's name and UFID number as it appears on University records, a description of the charges being appealed, and an explanation of the extraordinary circumstances why the charges should be waived or adjusted. Please include a copy of the bill and other substantiating documentation and submit to Library Administration. Please allow 30 days for processing. You will receive written or verbal notification of the disposition of your request.
