August 30, 2000
Minutes

Members Present: Members Present: Carol Turner, Carl VanNess, Carol Drum, Jan Swanbeck, David Hickey, Rich Bennett, Suzanne Brown, Robena Cornwell, LeiLani Freund, Jana Ronan, Richard Phillips, Alice Primack, HelenJane Armstrong, Gary Cornwell

Members Absent: Robert Singerman, Ed Teague, Pam Cenzer, Stephanie Haas, David Fuller, Colleen Seale

Guests:  Trudi DiTrolio, Rob Roberts

1) Staff Development Workshops

Trudi DiTrolio reported on the staff development workshops she is planning for the upcoming year and asked for suggestions for other programs. The following workshops are planned:

• Information Technology competencies:
• Level I
• Basic File Handling
• Email and Calendar
• Word
• Level II
• Intermediate File Handling
• Excel
• Desktop Publishing
• Power Point
• Web Design
• FrontPage 2000
• HTML
• Access
• Intro to Palm Computing

• Affective Workshops
• Customer Service
• Stress Management
• Emotional Intelligence in the Workplace
• Understanding Type in the Workplace
• How to have Productive Library Meetings
• Time Management
• Appreciative Inquiry Technique (problem solving techniques)
• Safety and Security
• Ergonomics
• CPR
• Thief Prevention
• Fire Safety
• Violence

The suggestion was made to have a training session on how to deal with disabled people in emergencies such as fire drills. Other suggestions included an open forum on websites: how they are being used for reference, what pages are routinely used, and how staff at the reference desk can handle technical problems. Rich will offer his workshop on remote access again and there be a repetition of the session Mimi Pappas gave on serving people from different cultures.

2) Update on Security System and other Building Projects—Rob Roberts

• The security system will be installed in West, Smathers and Marston first. The project will take approximately four months. The exits will be secure with video and card access.
• Ramps will be added on the back stairwell of Library West for staff with disabilities.

The loading dock area of Library West will be closed off with no entry for safety reasons. The directors will decide if they want other entrances to be available for staff.
• Smathers will be getting a new water supply.
• Resource Services and the Digital Library Center are 80 percent moved into their new areas.
• New chairs and tables have been ordered for the East and West conference rooms.
• Library East will be put on the campus chilled water line.
• The Library West drive up book drop will be moved to the other end of the parking lot.

3) Goals and Objectives

A draft of the PS Goals and Objectives was handed out and discussed. Discussion is shown in italics.

Public Services Goals and Strategic Priorities
2000/2001

1. Initiate long-range planning for Public Services – This effort will likely involve a planning team, working with a consultant, a retreat, and a series of planning sessions.  Public Services planning will serve as a pilot for library-wide planning.

The library as a whole is not ready for this, but the Public Services division will serve as a pilot. The planning committee will plan a retreat to put the plan together.

2. Analyze the measurement of our services and explore methods to improve measurement and to implement an ongoing analysis program
3. Establish a team to explore desktop delivery
4. Establish a team to investigate the effectiveness of our communication with our users
5. Continue to work on refining and updating our reference service

a. Initiate an updated version of RefeXpress – Analyze both how well the service meets the needs of our users and how we can most effectively integrate it with existing services
b. Participate in the CDRS project at the Library of Congress

6. Fill PS vacancies with excellent appointments
7. Initiate expanded service program in Journalism Reading Room and addition of Journalism Librarian
8. Complete planning for Library West addition and renovation

There is good news about funding for these projects.

9. Implement building security program
10. Implement book security pilot project, if possible
11. Continue to work on web pages as a key way of reaching our users
12. Participate in key projects of the SUS

a. Selection of new Library Management system

Work is going forward on selecting the new library system. A decision should be made by early 2001.

b. Planning for roll out of new umbrella name for library resources

Barbara Hood is on the SUS group planning to unveil the Rosetta name.

4) Reports/Announcements

• Alice Primack reported that all of the handouts were updated as of July 2000. Folders filled with a copy of each handout and a selector list were sent to all academic departments.
• Rich announced that at the end of August, the New York Times will no longer be available online.
• Rich also sent out a summary of all web page changes.
• Gary Cornwell reported that references were being contacted for those in the pool for the AFA head position. Erika Hirsch has been appointed to the six-month Education position.

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