Task:   Is able to instruct users in the library research process and in the use of basic reference tools, both in print and electronic.
{training time--18 months}

Suggestions:
• Learn a variety of approaches to assist users.
• Determine which approach to use for best effect in any given reference situation.
• Learn the components of the research process in order to teach them to users.
• Learn a variety of ways to help patrons use reference sources.