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Guidelines for Providing 5-Star Service

  • Vision
  • Guidelines for Behavioral Performance of Service Providers

  • Training Modules
    1. Basic Library Collection
    2. Understanding of Basic Reference Materials
    3. Knowledge of Electronic Resources
    4. Instruction in the Research Process and Reference Tools
    5. Library Handouts
    6. Campus and Libraries' Policies/Procedures
    7. Effective and Appropriate Use of Reference Telephone

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