Staff Web - Reporting Problems

CONTENTS:

FACILITIES

CATALOG PROBLEMS

FCLA

Email

Online Journals

Computers & Networks

Safety

This is a page collecting links to and information about where to report various kinds of work related problems.

FACILITIES

• Routine service requests.
• Emergency service requests.
• More information

CATALOG PROBLEMS

Report catalog problems by email at catproblems@uflib.ufl.edu or contact the appropriate staff member.

FCLA SERVICES

• Monday - Friday, 8am-5pm
  Report to your Systems Liaison who will contact Library Systems by email at syshelp@uflib.ufl.edu or by phone at 392-0796 -- they will determine the next step. If your Systems Liaison is unavailable, email or call Systems yourself. Systems Liaisons may view the status of trouble tickets.
• Evenings, Weekends, Holidays
  Call NERDC at 392-2061 to report when UF Catalog, NOTIS, or the Proxy Server are unavailable. NERDC staff can contact appropriate FCLA staff by beeper during these times.
• Problems may also be reported to FCLLIST (by anyone subscribed) during these times, but there is no guarantee that anyone at FCLA is monitoring those messages. This is why NERDC must be called.

EMAIL

• Monday - Friday, 8am-5pm
  Report to your Systems Liaison who will contact Library Systems by email at syshelp@uflib.ufl.edu or by phone at 392-0796 -- they will determine the next step. If your Systems Liaison is unavailable, email or call Systems yourself. Systems Liaisons may view the status of trouble tickets.
• Other Hours When Library Is Open
  Contact Circulation supervisor, who will contact Systems personnel.

ONLINE JOURNALS

• Monday - Friday, 8am-5pm -- Report to your Systems Liaison who will contact Library Systems by email at syshelp@uflib.ufl.edu or by phone at 392-0796 -- they will determine the next step. If your Systems Liaison is unavailable, email or call Systems yourself. Systems Liaisons may view the status of trouble tickets.
• Evenings, Weekends, Holidays -- Call NERDC at 392-2061 to report problems with FirstSearch, EUREKA, Cambridge Scientific Abstracts, and UnCover. If more than one of these services isn't connecting, report it to NERDC as well. If only one isn't connecting, the problem is almost certainly at the vendor's site. NERDC staff can contact appropriate FCLA staff by beeper during these times.
• Problems may also be reported to FCLLIST (by anyone subscribed) during these times, but there is no guarantee that anyone at FCLA is monitoring those messages. This is why NERDC must be called.

COMPUTERS OR NETWORKS

• Monday - Friday, 8am-5pm -- Report to your Systems Liaison who will contact Library Systems by email at syshelp@uflib.ufl.edu or by phone at 392-0796 -- they will determine the next step. If your Systems Liaison is unavailable, email or call Systems yourself. Systems Liaisons may view the status of trouble tickets.
• Evenings, Weekends, Holidays -- Follow the instructions on the Reporting Problems For Emergency Help page.

SAFETY CONCERNS

• Anytime
  • University Police Department (UPD) - First Contact Point for safety concerns. Phone: 392-1111
  • UPD Office of Victim Services. Phone: 392-5648 or 392-1111
  • Alachua County Crisis Center. Phone: 334-0888
  • Peaceful Paths Domestic Abuse Network. Phone: 377-5690 OR 1-800-369-SAFE
• Monday - Friday, 8am-5pm
  • Division of Human Resources--Employee Relations Assistance. Phone 392-6615
  • Employee Assistance Program (EAP). 392-5787
  • University Counseling Center. Phone 392-1575